Legal Terms


The purpose of this document is to establish and regulate the standards for the use of and to safeguard the data contained in the website (henceforth the Website). The Website is understood to comprise all the pages and content owned by HOSTALES VICTORIA accessed via the domain www. and its sub-domains. The owner of this Website is HOSTALES VICTORIA, with registered address calle Carretas 7, Madrid, and electronic mail address (henceforth HOSTALES VICTORIA).
HOSTALES VICTORIA uses the Website to provide information, room reservation, employment search and any other services that it considers necessary for the correct execution of its corporate purposes.
These general conditions regulate the use of the Website service that HOSTALES VICTORIA makes available to users of the Internet. The use of the Website implies the full acceptance, without reservations, by the person using it (henceforth the User) of each and all of the General Conditions contained in the version published by HOSTALES VICTORIA at the time the Website is accessed by the User, who must therefore be aware of the importance of reading them each time he/she visits the Website. The action of accessing this Website implies knowledge and acceptance of the following General Conditions. HOSTALES VICTORIA therefore recommends that the User print or download them and read them carefully each time he/she accesses the Website. The use of the Service is also subject to any warnings, rules of usage and instructions given to the User by HOSTALES VICTORIA in addition to those included in these General Conditions insofar as the User does not object to them.


2.1) Online Reservation Services
The purpose of these services is to enable customers to reserve rooms in any DERBY hotel. The use of these services implies the full acceptance, without reservation and agreement to each and all of the general conditions contained in the most recent version of these general conditions.

2.1.2) Contract Conditions
The User, on using this service, will receive a confirmation e-mail containing a booking reference for the reservation. This e-mail serves as proof of the reservation and confirmation of its acceptance.

2.1.3) Guarantee and cancellation policy
The reservations made through this page are guaranteed against the credit card, details of which the User has provided in the form. If the customer does not check in or cancels with less than the minimum notice period required (24 hours), one night's accommodation will be charged to the credit card and the reservation will be cancelled. To cancel a reservation the customer may call the hotel directly 7 days a week.

The User agrees to use the services in accordance with the precepts of legality, morality, accepted custom and public order and in accordance with these General Contract Conditions. The User may not, therefore, use the services for any purpose that is illegal and/or contrary to that established in these General Contract Conditions, which harms the rights or interests of a third party in any way, or which may in any way damage the services, HOSTALES VICTORIA, and/or its image, or hinder the correct functioning of the services that it offers or may offer in the future.

The User is exclusively responsible for accessing the Website. The User assumes entirely and exclusively all risks which may be associated with the use of the Website. HOSTALES VICTORIA provides no guarantee with respect to the following: the reliability, availability, continuity, absence of faults and security of the Website; that the contents of the Website and any information transferred via the Website is free of viruses or other harmful items; that the use made by the User of the Website is secure.
HOSTALES VICTORIA accepts no responsibility for any damage or harm derived from any interference, omission, interruption, computer virus, telephone service failure or disconnection affecting the operation of this electronic system that occurs as a result of causes beyond the control of HOSTALES VICTORIA; for any delays or blockages in the use of this electronic system due to deficiencies or overloads in its Data Processing Centre, telephone lines, the Internet system or other electronic systems; or for any damage caused by third parties illegally entering the system beyond the control of HOSTALES VICTORIA.
Accessing the Website does not imply any commercial relationship between HOSTALES VICTORIA and the User.

HOSTALES VICTORIA reserves the right to prevent or prohibit access to the Website by any User who enters any information on the Website that contravenes the law or which is immoral, reserving the right to take such legal action as it considers appropriate to prevent such conduct.

The User of the services offered through this Website provides personal details voluntarily and expressly and fully accepts, without reservation, that HOSTALES VICTORIA may automatically process these details and store them in an electronic file for the purposes of providing and offering its services. HOSTALES VICTORIA is responsible for this file, which has been registered on the General Register of the Data Protection Agency.
Due to the nature of HOSTALES VICTORIA' business and the services it provides, and to ensure its corporate purpose is correctly pursued, it needs to communicate personal details to third parties. This information may be provided to other companies in the HOSTALES VICTORIA chain and to other interested third parties. The communication of personal details to such entities is for the exclusive purpose of ensuring the correct provision of HOSTALES VICTORIA' services.
The person to whom the details refer has the right at any moment to access the file and may rectify, delete or object to use of the data in accordance with data protection legislation. The User's consent to process and cede personal details may be revoked at any time, without retroactive effect, in accordance with Articles 6 and 11 of Organic Law 15/1999 of 13 December on Personal Data Protection (LOPD).
To do so, the User must write to the manager responsible for the file at HOSTALES VICTORIA Administration Department, at the company's head office at calle Carretas 7, Madrid, quoting the reference PERSONAL DETAILS, or by e-mail to with the same reference.
HOSTALES VICTORIA guarantees that it has taken all the necessary security measures to protect its equipment, systems and files. HOSTALES VICTORIA also guarantees the confidentiality of personal details, although it will provide the competent public authorities with personal details and any other information within its power or which is accessible from its systems and which may be required in accordance with applicable legal and regulatory provisions.
The User is responsible for the veracity of the personal details provided to HOSTALES VICTORIA and for communicating any changes to said details.
The services of HOSTALES VICTORIA are not aimed at minors.
Operations to consult the User's account details or to request services or products through the Website are carried out via a secure server. The software used by said server encrypts the information entered by the User prior to its transmission to HOSTALES VICTORIA.
HOSTALES VICTORIA also has strict security procedures with regard to the storage and use of data to ensure that there is no unauthorised access to said data, in accordance with Article 9 of the aforementioned LOPD.

The use of this Website may imply the use of cookies, both in its pages and in links. Users who do not wish to receive cookies or who wish to be informed about their use can configure their browser to that effect.

All the content accessible on the Website including but not restricted to, text, graphics, logos, icons, images, audio clips, databases and software and their compilation (Intellectual Property) is the property of HOSTALES VICTORIA, its sponsors, shareholders and licensors and is protected by intellectual property law.
HOSTALES VICTORIA declares that the industrial property rights (brands, trade names, etc.) that appear in this Website are its property and/or are protected by current Industrial Property law.
The User is obliged to use the Website diligently, correctly and legally and, in particular, undertakes not to:
a) Suppress, conceal or manipulate the copyright notice, brands or other data which identify the rights of their owners (HOSTALES VICTORIA or any third party) forming part of the contents and/or products sold through the Website or any technical devices to protect data, digital fingerprints or other data mechanisms they may contain.
b) Use the contents and, in particular, information on HOSTALES VICTORIA obtained from the Website to send mail shots, direct marketing or other types of commercial communication or unsolicited messages to large numbers of people.
c) Reproduce, copy, distribute, transform or modify the contents, or allow the public to access the contents via any form of public media, without the consent of the owner of the corresponding rights or where legally permitted.
d) in general, use the contents for purposes or effects that contravene the precepts of legality, morality, accepted custom and public order.
HOSTALES VICTORIA does not grant any license or authorisation for any type of use of the industrial and intellectual property rights or any other property or right in relation to its Website.

The intellectual property rights over the works contained in the Website belong exclusively to HOSTALES VICTORIA except where other ownership is expressly indicated. The unauthorised reproduction, distribution, sale or transformation of said works constitutes a breach of HOSTALES VICTORIA' intellectual property rights, or of the rights of the owner, and may give rise to such legal or extrajudicial action as may be necessary to enforce said rights.
Any information that the User may access through the Website may also be protected by intellectual, industrial or other property rights. HOSTALES VICTORIA will not be responsible under any circumstances for any breach of said rights committed by the User.

These conditions are subject to Spanish law, which will be applicable to all matters of interpretation, validity and execution not expressly contained in these conditions. HOSTALES VICTORIA and the User expressly renounce the right to recourse to any other jurisdiction and agree to be bound by the rulings of the Barcelona courts of law in the event of any dispute arising from the provision of the services covered by these General Conditions.